There are three main credit reference agencies, Equifax, Experian and TransUnion (formerly Callcredit) each holds personal information on you that lenders will use. Even the smallest error can have an impact so it is important to check your credit report thoroughly.

Get a credit report


CheckMyFile is the UK’s only multi agency credit report. Try it FREE for 30 days, then just £14.99 a month – cancel anytime

Get free credit report

Experian CreditExpert is the UK’s most trusted credit score. Try it FREE for 30 days, then just £14.99 a month – cancel anytime

Get free credit report

Why and what you should check

Here are a few things that will help you when it comes to checking your credit file:

  1. Check addresses on old accounts.
  2. Question unfair defaults on your account.
  3. If you no longer share a joint account with someone then make sure your credit report is separated.
  4. Always check your credit reports after rejection – as this may prepare you for future applications and you can see the reason it was rejected.
  5. Cancel unused credit and store cards. This can go against you when applying for a mortgage because lenders want to see that you are good at managing debt.

Should I check all three credit reports?

We suggest checking all three credit reports at least once a year because they can all have a huge impact if the information is wrong or you notice mistakes with them.

More importantly, you have a legal right to check your credit report. It used to cost £2, but since the new GDPR law came into effect in May 2018, it’s now free. The checks are all done online which makes it quick and easy for you.

There are three main credit reference agencies compiling info on us: Equifax, Experian and TransUnion. If you apply for credit, lenders will ask one, two or all three of them for information on you.

This guide shows you which lenders use which agency

As different agencies have different details, it’s possible to increase your acceptability by picking a lender using the right agency. If you have applied for credit with a lender and been turned down, it may be worth then choosing a lender working with a different agency. This will not always work, but it could help you.

The following table details which credit reference agency each lender uses when you apply for credit. The tables have been sorted by different types of credit.






Co-operative Bank (incl Britannia BS)


Hanley Economic BS




Norwich & Peterborough BS

Royal Bank of Scotland


Skipton BS

Yorkshire BS

Below is information about the three main credit report agencies that are used:

Experian, Equifax, and TransUnion
CheckMyFile gives you a 30-day trial to see both your TransUnion (still under the old name of Callcredit) Experian and Equifax reports in one place. After that, it’s £14.99 per month. To cancel, call 0800 086 9360 or use the secure messaging section of your online account.

Experian’s CreditExpert – Free trial of largest credit agency*
CreditExpert offers new customers a “free 30-day trial, then £14.99 per month” service.  It gives you real-time access to your credit report (as opposed to information that’s updated monthly). You can only do the free-trial once. To cancel your subscription, call  0800 561 0083.

There are two ways to see your Equifax file. One provides free monthly reports, the other is a 30-day free trial of its full credit report and credit monitoring service.

Equifax offers a 30-day free trial, then £7.95 per month. The paid-for service gives you access to your credit report as well as weekly email alerts whenever there are changes to your account, like a new search. You will be charged £1 when you first sign up, but it will be refunded. You will need to cancel your subscription 24 hours before the free trial is up by calling 0800 014 2955 to avoid being charged.

TransUnion (formerly Callcredit) is the UK’s newest credit reference agency, though it tends to not be as widely used as the two agencies above. However, you can get free access at any time to your TransUnion report and score.

Financial calculators and helpful guides

Financial calculators

Our mortgage calculators are there to help you get your head around all the figures.

Helpful guides

Sometimes we can get inquisitive and want to know more so here are some guides to help you.


Protecting your future is always a great idea. Please feel free to contact us for details.

Stamp duty

You must always factor in stamp duty when considering how much deposit you need to buy a house.


We are a friendly, helpful team of expert advisors and would love to assist you.